Terms and conditions
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
The materials on Motherland Organics' web site are provided "as is". Motherland Organics makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Motherland Organics does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
TERMS OF SALE
Though we endeavour to maintain a high level of customer satisfaction across all our services; because we rely on a third party to deliver our goods, inevitably there may be delays in postage in the minority of cases. In these events we will do our very best to keep you informed and get your order delivered as quickly as possible.
We ship orders using Royal Mail, USPS, Fedex, DPD, UPS and DHL. We usually dispatch on the same day if its placed before 12pm or next day dispatch time (dependent on stock availability). If out of stock, please allow an extra 1-2 days dispatch time to produce and pack
Orders may be amended so long as they have not already been dispatched. Please contact our Customer Service Team at firstname.lastname@example.org as soon as possible if you wish to cancel your order.
Shipping confirmation is available via email as soon as your order is processed and shipped.
Motherland Organics and their suppliers exercise a very strict quality control process to ensure that our clients receive only the best products. Therefore, there are no returns or exchanges on items that are not deemed faulty without our assessment or for unwanted items that have be opened and no longer in their original seal condition.
If, for any reason you would like to return your order in line with the above, we will agree to process a full refund to its value within fourteen days from your order date. All shipping and handling costs will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for loss or damage of parcels.
Unauthorised returns will be refused and kept until a returns fee to the original address on the receipt has been paid.
PLACING AN ORDER
When you go through the checkout process and place an order with us on the site (even where you are checking out as a guest i.e. where you have not logged into a Motherland Organics Account (“Guest”)) you will provided to us various information about you including your name, email address, payment address, delivery address and telephone number.
You must ensure that the details you input are correct and personal to you to ensure the accuracy and security of your information and to ensure that we can tailor our services to you. We use the email addresses you have inputted as a Guest to link orders to you so it is important that this email address is personal to you to ensure the security of your information and to ensure that our information about you is kept accurate and up to date.
Where you are placing an order as a Guest you will be given the opportunity to register for a Motherland Organics account. We will use the details that you have inputted during the checkout process to set up your account and then so all you will need to do is input a password which you will need to login to your Account. You must also ensure that the password that you set is not obvious to any third party to ensure the security of your Account Information.
Where you proceed as a Guest we will store your Order details against your email address. We will repeat this process each time you use the Sites and place and Order using that email address.
Our store currently accept the following payment providers whom we have ensured maximum buyer and seller protection for both parties:
- Apple Pay
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay later.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
You may submit reviews, profiles, images, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Sites or on the Social Media whether relating to our Sites, products, promotions or other matters upon which you wish to comment (collectively “Contributions”), as long as such Contributions comply with our contribution standards set out below (“Contribution Standards”).
By submitting a Contribution you agree that we and third party service providers acting on our behalf may contact you about your Contribution and use your Contribution.
Your submission of a Contribution grants to us an irrevocable, perpetual, royalty-free, transferable and sub-licensable right and licence to use, store, copy, reproduce, modify, edit, adapt, translate, delete, publish, translate, create derivative works from, perform, sell and/or distribute, such Contribution, and incorporate such Contribution into any form, medium or technology, whether whole or in part throughout the world without any compensation to you. By submitting a Contribution you waive all resale rights, performance and moral rights in the Contribution including without limitation your right to be attributed to the Contribution and the right to object to the derogatory treatment of the Contribution.
All Contributions will be considered non-confidential.
- 1. be accurate (where they state facts);
- 2. be genuinely held (where they state opinions);
- 3. comply with the Guidelines (set out below); and
- 4. comply with all applicable laws.
Contributions must not:
- 1. contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
- 2. promote sexually explicit material;
- 3. promote violence;
- 4. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- 5. advocate, promote or assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person (including without limitation copyright, trade marks or database rights);
- 6. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- 7. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
- 8. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- 9. give the impression that they emanate from us, if this is not the case;
- 10. suggest any affiliation with us where no such affiliation exists;
- 11. be made where you have been compensated or granted any consideration by a third party to make the Contribution;
- 12. contain any computer viruses, worms or other potentially damaging computer programs or files.
- 1. You must have the permission of all individuals named, featured or otherwise identifiable in your Contribution (whether in a photo, video or otherwise named or referenced);
- 2. Your Contribution must be your own work and not copied from any works created by other people;
- 3. You must only upload photos and videos that you have taken yourself or which you otherwise have the licence, consent or right to use in your Contribution. You must ensure that any third party owner of the relevant photos or videos understand how you wish to use your Contribution.
- 4. Reviews relating to products should relate to the products and therefore photos and images should show the product and/or your use of the product;
- 5. You must not write about customer service, contact us instead if you have issues requiring immediate attention;
- 6. You must not mention competitors or the specific price you paid for the product;
- 7. You must be aged over 16 to make a Contribution. If you are aged under 18 you must have the permission of your parent/guardian to make a Contribution. By submitting a Contribution you confirm that you have complied with both requirements.
Photos must comply with the following:
- 1. images must be in BMP, PNG, GIF or JPEG format;
- 2. file size must be 5 MB or less;
- 3. image must be at least 100 pixels tall; and
- 4. image must be at least 100 pixels wide.
We will determine, in our sole discretion, whether there has been a breach of the Contribution Standards. If a breach of the Contribution Standards has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:
- 1. immediate, temporary or permanent withdrawal of your right to use the Sites;
- 2. immediate, temporary or permanent removal of any Contribution;
- 3. issue of a warning to you;
- 4. legal action against you; and
- 5. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We do not guarantee that your Contribution will be published. We reserve the right to change, condense or delete any Contribution for any reason.
We will not be responsible, or liable to any third party, for the content or accuracy of any Contribution posted by you. You will be responsible and liable for any loss or damage we suffer as a result of your Contribution.
The views expressed by other users do not represent our views or values.
You are solely responsible for securing and backing up your Contributions.
You must not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account or private information from any other user of the Services. Use of the Services to violate the security of any computer network, crack passwords, or security encryption codes, transfer or store illegal material, or engage in any kind of illegal activity is expressly prohibited.
National and/or EU rules sets certain limits to how and when you may share customer-identifying information with Klarna. EU regulations state that the customer must have clicked the Klarna option before the Merchant shares any such information. Basically this means you share privacy data at the
klarna.credit.authorize call, not before. Our default setup complies with EU regulations. If you operate in another jurisdiction, you must check what kind of setup is permitted before you do the integration.
By interacting with us on the Social Media (including without limitation joining our official Motherland Organics group/page or following us on the Social Media, “liking”, “retweeting”, “reposting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media.
The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”).
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.
By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to Motherland Organics a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Motherland Organics and Motherland Organics' goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions.
REVISIONS AND ERRATA
The materials appearing on our web site could include technical, typographical, or photographic errors.Motherland Organics does not warrant that any of the materials on its web site are accurate, complete, or current. Motherland Organics may make changes to the materials contained on its web site at any time without notice. Motherland Organics does not, however, make any commitment to update the materials.
The images of the Items on the Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Items. Your Items may vary slightly in colour from those images.
All sizes and measurements of Items are as approximate as possible, however we do make every effort to ensure they are accurate as updated. Specific item measurements may alter slightly or look different online as they may have been styled and customised for the sake of promotional and marketing display.
We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
Please be aware that our Items are not aimed at persons aged under 12 so please take extra care when purchasing Items as gifts for persons under this age group.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
Please note that the prices listed on the Sites are only applicable for items purchased on the Sites and not through any other source.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery Details page.
Please note that whilst we take utmost care in ensuring the content on the Sites (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the Sites may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Sites that may contain errors or inaccuracies.
In no event shall Motherland Organics or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Motherland Organics' internet site, even if Motherland Organics or an authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Motherland Organics has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Motherland Organics of the site. Use of any such linked web site is at the user's own risk.